Who we are
Shatov Trade EOOD, registered office: 20A Opalchenska Street, Pazardzhik, Bulgaria. Company registration number: 208138667. Email: office@strajdata.com. Telephone: +359886353460.
Our website: https://strajdata.com
Right to withdraw from a distance contract
1. Right of withdrawal
Under Article 50 and the following provisions of the Bulgarian Consumer Protection Act, a consumer may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason or paying compensation or a penalty.
The period starts when the consumer, or a third party other than the carrier, receives the goods.
2. Exercising the right of withdrawal
To exercise this right, notify the trader by a written request sent by email or another unambiguous written statement.
Goods must be returned in their original retail packaging, without signs of use and with the product intact. Return costs are borne by the consumer unless expressly agreed otherwise.
3. Exceptions
The right of withdrawal does not apply to:
- Goods unsealed after delivery that cannot be returned for health or hygiene reasons
- Alcoholic beverages with damaged or opened packaging
- Custom-made goods
4. Refunds
When the right of withdrawal is exercised, the trader refunds all payments received, including standard delivery costs, within 14 days of notification. Refunds use the same payment method unless agreed otherwise. The trader may withhold the refund until the returned goods are received.
Payment disputes
If a dispute arises about a card payment, the consumer may submit a complaint to the trader, contact their bank or initiate a chargeback under the rules of the relevant card organisation. Disputes are handled under applicable Bulgarian legislation.
Consumer disputes
You may contact the Commission for Consumer Protection: kzp.bg, 4A Slaveykov Square, Sofia 1000, Bulgaria.
European Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr.
Personal data protection authority
The supervisory authority in Bulgaria is the Commission for Personal Data Protection: cpdp.bg, 2 Prof. Tsvetan Lazarov Boulevard, Sofia 1592, Bulgaria. You may lodge a complaint if your rights under Regulation (EU) 2016/679 (GDPR) are infringed.
Alcoholic beverages
Alcohol is sold only to customers aged 18 or over. By placing an order, the customer declares that they are 18 or over.
Alcoholic beverages are delivered only to customers aged 18 or over. The customer must prove their age with an identity document when the courier delivers the goods. If the customer refuses or is unable to prove that they are 18 or over, the trader will not hand over the goods and is released from the delivery obligation. All administrative and transport costs in that case are borne by the customer.
